Our remote support service allows our technicians to resolve basic issues without an engineer attending. We use software that installs onto your PC, using your active internet connection we can then see & control your PC. It is imperative you close any sensitive information when using this service.
If we are unable to resolve remotely, we might need to escalate to an engineer visit. We will let you know of any additional charges before arranging a visit.
Our off-site workshop repair is for devices repaired at our workshop.
We quote for work on a per job basis, we like to hear your individual requirements before giving you a bill. This prevents us from over-charging you for work plus making sure the job is done properly.
Please call us on 0117 439 0407 or use the contact form below for a quote. We will be more than happy to help you.
Due to the COVID-19 outbreak we are currently offering a free of charge device pickup service to temporarily replace our on-site services.
Our standard diagnostic fee is charged when we open an investigation into an issue. This fee is removed when further work has been agreed after the initial investigation into a problem.
For computer repairs we charge a £35 diagnostic fee. This secures your free pickup and is removed from your final invoice if you go ahead with the work.
Once your device is in our care we diagnose your PC for the root cause of the issue. Our engineers will then price up any replacement parts and send you a quote for the repair + parts.
You then have the option to either confirm and go ahead with the repair work or have the laptop returned to you. We endeavour to find the best deals for you.
Our on-site repairs have been suspended for the safety of our team & customers.
We are still offering on-site visits to customers that would like help setting up their equipment or if the work requires us to be at the site. We want to make sure you get the best experience from your tech; we will not leave until you are comfortable using your device.
In addition to our set rates above, we quote for work carried out by our engineers on a per job basis.
Let us quote you by giving us some details of your requirements. We will get back to you with some cost effective solutions for your problem.
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